Blooming Delights Florist Logo

Terms and Conditions for Blooming Delights Florist

Welcome to Blooming Delights Florist. These Terms and Conditions govern your use of our online platform and the purchase of products and services from us. By accessing or using our service, you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms, then you may not access our service. We are located at 178 Elizabeth Street, Level 2, Sydney, New South Wales, 2000, Australia.

1. Services Offered

Blooming Delights Florist provides a range of floristry services including:

2. Orders and Payments

All orders placed through our online platform are subject to availability and acceptance. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department. Prices for products are subject to change without notice. Payment must be made in full at the time of placing an order.

3. Delivery Policy

Blooming Delights Florist offers same-day delivery for orders placed before a specified cut-off time, as detailed on our online platform. While we strive to meet all delivery requests, specific delivery times cannot be guaranteed. We are not responsible for delays caused by unforeseen circumstances such as traffic, weather conditions, or incorrect delivery information provided by the customer. It is the customer's responsibility to ensure that the recipient's address and contact details are accurate and that someone is available to receive the delivery.

4. Product Quality and Substitutions

We endeavor to deliver products that are fresh and of the highest quality. Due to the seasonal nature of flowers and plants, slight variations in color, size, and type may occur. In the event that a specific flower or product is unavailable, we reserve the right to substitute with an item of similar value and appearance while maintaining the overall aesthetic of the arrangement. We will always attempt to communicate significant substitutions where possible.

5. Cancellations and Refunds

Orders may be canceled up to 24 hours prior to the scheduled delivery or event date, unless otherwise specified for bespoke or event-specific arrangements. Cancellations made within less than 24 hours may not be eligible for a full refund. Refunds will be processed to the original payment method within a reasonable timeframe. Products that are perishable cannot be returned once delivered unless they are faulty or damaged upon receipt. Any issues with product quality or damage must be reported within 24 hours of delivery with photographic evidence.

6. Bespoke and Event Floral Services

For bespoke bouquets and event floral arrangements, a consultation and deposit may be required. Specific terms and conditions for these services, including payment schedules, cancellation policies, and design agreements, will be outlined in a separate contract provided at the time of booking. It is essential to review and agree to these specific terms before proceeding with bespoke or event services.

7. Intellectual Property

All content on our online platform, including but not limited to text, graphics, logos, images, and product designs, is the property of Blooming Delights Florist or its content suppliers and is protected by copyright and intellectual property laws. You may not reproduce, distribute, display, or create derivative works of any content without express written permission from Blooming Delights Florist.

8. Limitation of Liability

Blooming Delights Florist will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our service; (ii) any conduct or content of any third party on our service; (iii) any content obtained from our service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

9. Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our service.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us: